It was old fashioned. First names and relaxed. If you were in a hurry, you might not have been at the right place. Once or twice something didn’t get fixed the first time, but it was always made right. If they towed you in, they would drop you at home so you didn’t have to walk or call a taxi.
At Christmas they handed out big glass jars of blistered peanuts to the customers. There was a calendar every year featuring old cars. This is the current one, hanging on my office wall.